Tomorrow.net and CAT.AI, a navigation-based interactive AI AI" and "FastHelp5", a contact center CRM system AI" and Tecmatrix's "FastHelp5" contact center CRM system.

Ltd. (headquartered in Shinagawa-ku, Tokyo; Chang-Chin Lee, President; hereinafter "Tomorrow.net") and Tecmatrix, Inc. (headquartered in Minato-ku, Tokyo; Takaharu Yai, President; hereinafter "Tecmatrix") announced today that they have linked CAT.AI, a navigation-type dialogue AI that can be used simultaneously as a voicebot (spoken dialogue AI) and chatbot (text dialogue AI), with the contact center CRM system FastHelp5. AI, which enables simultaneous use of voicebots (spoken dialogue AI) and chatbots (text dialogue AI), and the contact center CRM system "FastHelp5" to work together through an API linkage. This enables the linkage of customer information interviewed by "CAT.AI" and smooth transfer to manned chat.

FastHelp5" (Techmatrix) x "CAT.AI" (Tomorrow.net)

Since its launch in 2022, Tomorrow.net's "CAT.AI" has helped numerous contact centers and customer service companies to improve their customer experience by providing a stress-free user experience through the simultaneous use of voicebots and chatbots, Since its launch in 2022, the product has been implemented and verified by numerous contact centers and customer service companies. On the other hand, until now, linking the content of interviews conducted by "CAT.AI" to a CRM system required manual CSV extraction and data storage in a CRM system, which required a lot of man-hours for contact center operations.

This time, by linking the API with "FastHelp5" of Tecmatrix, a CRM system specialized for contact centers, "CAT.AI" can automatically link customer information such as phone number, e-mail address, name, etc. interviewed by "FastHelp5" as well as the response history of attended chat sessions. AI" can now be automatically linked to "FastHelp5. AI is linked and stored in FastHelp5, operators can refer to the customer response in real time and smoothly start chatting with the customer, even when it is necessary to transfer to a manned chat room. In addition, by utilizing information such as past response history, it is possible to direct users to the appropriate channel according to their needs. This will help improve the productivity of contact center operations and enhance CX.

Image of "CAT.AI" and "FastHelp5" collaboration

In the future, Tomorrow.net will enhance the functional linkage between "CAT.AI" and "FastHelp5" so that chat response history by operators can be centrally managed within "FastHelp5," thereby helping companies improve the efficiency of their customer service operations and further enhance CX.

AI introduction page: https://cat-ai.jp/

About FastHelp5

FastHelp5 is a CRM system that incorporates all of the experience, know-how, and technology accumulated by Techmatrix over the past 27 years, based on the key concept of "strengthening business from the contact center. The "user-friendly interface" newly developed with a focus on ease of use brings "spaciousness" and "focus" to contact centers, which are important points of contact between customers and companies. The newly developed "easy-to-use user interface" brings "comfort" and "focus" to the contact center, the key point of contact between the customer and the company, and "deepens" and "evolves" the relationship between the customer and the company. We create a strong business bond with our customers through the contact center.

For more information about FastSeries and FastHelp5, please visit https://fastseries.jp/product/crm/fasthelp5/

About Tecmatrix, Inc.

(TSE Prime: 3762) provides integration of cutting-edge information infrastructure technology in its Information Infrastructure business; its Medical Systems business aims to create medical environments that connect patients, doctors, families, and local communities; and its Application Services business solves customer issues by providing applications that incorporate its accumulated expertise. We support our clients in transforming their business models and strengthening their competitiveness through our three business segments: "Information Infrastructure Business", "Medical Systems Business", and "Application Services Business". In the contact center field, we provide the "FastSeries" contact center CRM system and FAQ knowledge system, which boasts a top-class installation track record in Japan.

For more information about Tecmatrix, please visit

https://www.techmatrix.co.jp/index.html

For more information on FastSeries, click here.

Japanese ： https://fastseries.jp/

English : https://fastseries.jp/en/

Thai : https://fastseries.jp/th/

About Tomorrow.net

Tomorrow.net provides cutting-edge technology and sustainable infrastructure based on the management philosophy of "Connecting to a joyful future based on IT", aiming to be a company that leads to a better society with excitement and joy. With our extensive experience in infrastructure, including hardware and software manufacturing, sales, operation, and maintenance, and our recent focus on consulting, development, operation, and support of AI services, we have established a unique position in the domestic system integration market. By providing a comprehensive range of services from infrastructure to AI services, we offer proposals that meet the detailed needs of our clients, including overall system flexibility, usability, cost optimization, and performance improvement.

Company Profile

Location ： 3F, Prologis Urban Tokyo Shinagawa 1, 3-28-25 Higashi-Shinagawa, Shinagawa-ku, Tokyo

Representative: Chang-Chin Lee, President and Representative Director

Establishment ： February 2005

Business : AI platform business, cloud computing business, SDI business

URL ： https://www.tomorrow-net.co.jp/

Inquiries about the service

AI Platform Division, Tomorrow.net, Inc.

Please contact us from the following address

https://cat-ai.jp/contact/

All company names, product names and service names are trademarks or registered trademarks of Tomorrow.net, Inc. or their respective companies.