AAA Consulting to Specialize in Rental Parking AAA Consulting to Expand Customer Support Services in January ～AAA Consulting to Expand its Customer Support Service for Parking Facilities for Rent in January

AAA Consulting Inc. (Head Office: Chuo-ku, Tokyo; Representative Director: Koji Tadokoro; hereinafter "AAA Consulting") announces that it will expand its customer support service for rental parking lots, derived from its existing service of handling inquiries about rental apartments, from January 2024.

AAA Consulting URL: https://www.aaa-c.jp/

Background of Service Expansion

AAA Consulting has the following four service centers as part of its BPO (Business Process Outsourcing) business.

Leasing Center, which specializes in recruiting new tenants

Customer Centers, which specialize in tenant services

Repair Center, which specializes in handling repairs

The Business Support Center, which specializes in application and contract administration

Of these, the Leasing Center has expanded its operations since its establishment, primarily handling inquiries from real estate brokerage firms, and in recent years has received an increasing number of requests to respond to inquiries about parking facilities.

In recent years, we have received an increasing number of requests for parking lot-related inquiries. While we had been providing a minimal level of service in response to these requests, a major sublease company in the parking lot industry took the opportunity to entrust us with their business, leading us to establish a new team specializing in handling parking lot rentals, and we are now officially expanding our services.

Main Services

The Leasing Center's main focus was on B-to-B operations, responding to inquiries from real estate brokerage firms, but most inquiries about rental parking facilities come from general customers, making it a B-to-C service.

In addition, unlike rental condominiums, the majority of inquiries are from customers who do not have a clear name or detailed address for the parking lot. Inquiries from brokers require a different level of expertise and knowledge than those received from conventional agencies, so we have a dedicated team to respond to these inquiries.

In addition to availability inquiries, we also handle post-contract inquiries and delinquent payment reminders.

＜The main services offered are as follows

Information on parking lot availability

Information on parking conditions (size, weight, fees, etc.)

Information on how to apply for a parking space, and explanation of the contract process.

Handling of various inquiries after the contract is concluded

Handling of complaints about parking lot problems

Handling of complaints about parking lot problems ・Reminder of rent arrearage

＜AAA Consulting's Service Structure＞＞ AAA Consulting's Service Structure

AAA Consulting Service Structure

Future Development

AAA Consulting has been expanding its services mainly for rental condominiums, including responding to inquiries from prospective tenants, handling inquiries from tenants, handling repairs, and preparing contract documents for rental contracts.

This initiative is a horizontal expansion of these services with the addition of a new service target: rental parking facilities.

As with rental condominiums, we plan to make preparations to offer the full range of our services for rental parking as well.

Company Profile

Company name: AAA Consulting Inc.

Representative: Koji Tadokoro, President

Location: PMO Nihonbashi Kayabacho 5F, 3-11-10 Nihonbashi Kayabacho, Chuo-ku, Tokyo 103-0025

Established: September 2012

Business description: BPO business, real estate business

Capital: 10,000,000 yen (wholly owned by Agility Holdings, Inc.)

URL ： https://www.aaa-c.jp/