～Accelerating Business Efficiency and New Service Creation with ~Generated AI Started providing proprietary "AI Ribbon" to all Group employees

MS&AD Insurance Group Holdings, Inc. (President and Group CEO: Shinichiro Funabiki) has developed its own add-in "AI Ribbon," which can call up generated AI directly from Office applications (Word, Excel, PowerPoint, Outlook) in a secure intranet environment. Ribbon," an add-in that allows users to invoke AI generated directly from Office applications (Word, Excel, PowerPoint, and Outlook) in a secure intranet environment. This will create an environment in which each employee can quickly work on creating ideas for new services and business models, not to mention improving work productivity.

In addition to the Office application, we have also developed a web application that can utilize the generated AI, and have started providing it to business companies under the Group. Since the generated AI provides answers and proposals based on centralized management of all business data, it is expected to be used not only to improve the efficiency of existing operations but also in a wide range of fields, such as improving the value of the customer experience and developing new businesses.

1. Main benefits to be realized by AI ribbon

(1) One-click AI on Office applications

Chat GPT and image analysis tools can be called directly from the screen of Word, Excel, PowerPoint, etc. to streamline text creation, translation, data analysis, etc.

Saves time when creating proposals, designs, meeting minutes, etc. with a variety of functions such as image generation/analysis and voice recognition.

(Word version)

Ribbon screen of Word

(Excel version)

Excel ribbon screen

(2) Highly flexible customization for "in-house" use of AI

Employees can design and develop their own macros and tools to utilize AI in their own way.

Functions can be easily added to meet on-site needs, such as automatic inspection of personal information and construction of FAQ databases.

(3) All employees can "utilize AI for internal documents" by introducing a web application.

Retrieval Augmented Generation (RAG) mechanism enables cross-search of internal documents and display of answers in a chat format.

AI can also analyze information other than text, such as images and graphs, and can be used in complex business areas that have been difficult in the past.

(4) "Sharing and diffusion" of ideas in the internal community

Employees can share their knowledge and examples of daily applications in an online community, strengthening the mechanism to generate innovation.

(5) Utilize cross-group connections to accelerate the creation of new value not only in insurance operations but also in a wide range of other areas.

2. future outlook

By creating an environment where all employees can freely use AI, the MS&AD Insurance Group will drive innovation not only in the efficiency and sophistication of insurance business, but also in the development of new services and business models throughout the Group. We will continue to invest in technological development and human resource development, and contribute to the realization of a safe and secure society by making "human resources who can utilize AI and digital technology" the driving force for further value creation.