Hitohito HealthCare Clinic in Ikuno-ku, Osaka, Multilingual Communication System "VUEVO VUEVO Display" as the first medical institution in Japan

Hitohito HealthCare Clinic (Location: 1-2-6 Katsuyama-kita, Ikuno-ku, Osaka; Director: Kazuhito Nakamura) is the first medical institution in Japan to introduce VUEVO, a multilingual communication solution developed and provided by Pixie Dust Technologies Inc. (Head Office: Chiyoda-ku, Tokyo; Chairman & CEO: Yoichi Ochiai; President & COO: Yasuichiro Murakami), will be the first medical institution in Japan to introduce "VUEVO" and "VUEVO Display," a multilingual communication solution developed and provided by VUEVO. The clinic will start operation on March 16, 2025, and will provide a new medical experience that offers "a sense of security that transcends language and culture" to all patients, including foreign nationals, in Ikuno Ward, Osaka City, which is said to have the highest percentage of foreign residents in Japan.

Hitohito HealthCare Clinic official website: https://hitohitocare-clinic.com/

VUEVO Display in use

Background

HITOHITO HEALTHCARE CLINIC provides comprehensive medical services including neurosurgery, orthopedics, and internal medicine using MRI with AI technology based on the philosophy of "HITOHITO YUWA". Through community event exchanges, Nepalese movie screenings, and multicultural activities, as well as active acceptance of foreign patients, we have practiced medical care that works together with diverse residents.

Ikuno Ward in Osaka City is said to have the highest percentage of foreign residents in Japan, with more than 80 different nationalities living in the area. In recent years, the number of people from diverse countries and regions, including Nepal as well as Korea and Korea, has been increasing. In response to this situation, we have decided to introduce "VUEVO" and "VUEVO Display" provided by Pixie Dust Technologies Inc. in order to eliminate the communication gap caused by language and cultural barriers and to allow patients to receive medical care with peace of mind.

What are VUEVO and VUEVO Display?

About VUEVO

VUEVO" uses a proprietary wireless microphone and a dedicated application to facilitate communication between people with hearing impairments or hearing loss and their listeners. The system displays "who" and "what" is being said in real time. In addition, it has a real-time translation function that supports 24 different languages and automatically generates summaries using ChatGPT, which can also be used for meeting minutes.

https://vuevo.net

About VUEVO Display

VUEVO Display" combines the technology developed for "VUEVO" with a multilingual translation function and transparent display to display subtitles of conversations on both sides of the transparent display in real time. It enables natural face-to-face communication in both situations of conversation with the hearing impaired/deaf and in foreign languages, while observing the gestures and facial expressions of the other party.

https://vuevo.net/display

VUEVO is a multilingual communication platform based on proprietary speech processing and AI technologies developed by Pixie Dust Technologies Inc. The service provides total support for language support and information dissemination at all kinds of sites, from tourist attractions, transportation facilities, and commercial facilities to medical and government agencies.

VUEVO Display" has the following features as a multilingual translation display, and is attracting attention as a solution that further facilitates face-to-face communication.

Reasons for selecting VUEVO and VUEVO Display

Fusion of originally developed high-performance wireless microphone technology and a beautifully shaped transparent display

Pixie Dust Technologies' proprietary wireless microphone enables highly accurate voice recognition and can be used for two-way communication with patients.

Sophisticated design

We thought the simple and sophisticated design would be easy to utilize in the clinic. The "VUEVO Display" combined with the transparent display allows patients to talk while looking at the display.

The number of languages supported

VUEVO" supports more than 20 languages, while "VUEVO Display" supports about 100 languages. In Ikuno Ward, where people of various nationalities live, one of the deciding factors was the ability to support a wide variety of languages.

We decided that the "VUEVO Display," which is a cross between high-performance microphones and high-definition display technology, both of which are cutting-edge technologies, would be suitable for conversations with patients while looking at their facial expressions, and would enable sophisticated two-way communication in more than 100 different languages.

Multilingual support and expandability

Can be used in a wide range of situations from reception to examination rooms

VUEVO" can be used in a wide range of situations, with "VUEVO" in the examination room and "VUEVO Display" in the reception area of the clinic, depending on where the conversation with the patient takes place. Multilingual support is possible in a variety of situations, including waiting areas. The system is also likely to be able to accommodate future updates to the clinic's system. The scalability of the system, which is likely to be able to keep up with the clinic's evolving system integration and updates, was a deciding factor in our decision to introduce the system.

■Benefits of the introduction and future development

1) Improved consultation environment for foreign patients

Even staff members who are not fluent in foreign languages, whether residents or tourists, can smoothly perform multilingual reception and medical interviews, minimizing communication loss with patients.

Explanations are translated in real time, which contributes to patients' sense of security. 2.

(2) Reduced workload for staff and physicians

VUEVO and VUEVO Display support can expand the range of services that can be provided in situations where an interpreter was previously required, thereby reducing the burden on staff. 3.

Ripple Effect on Other Medical Institutions

As the first medical institution in Japan to introduce VUEVO, it is expected to spread to other medical institutions that have problems with multilingual support.

It is expected to reduce the number of cases in which a patient is refused a medical examination because "there is no one in charge who understands foreign languages.

Schedule for introduction

Start of operation: March 16, 2025

Location: Clinic reception area, waiting area, examination rooms

The clinic will begin full-scale operation on the same day, and will continue to provide patient information and multilingual support.

■Representative Comment

Kazuhito Nakamura, Director, Hitohito HealthCare Clinic

When I saw the VUEVO Display for the first time, I thought, "This is it! I felt "This is it! It seemed like magic to produce warm heart-to-heart communication between Japanese people who are not good at English or other foreign languages and foreign nationals, where what the other person wants to say becomes more transparent than the words displayed on the screen. I hope that our introduction of the system will lead to the spread of an environment in which foreign patients can receive medical care in Japan without worrying about language barriers throughout the country."

■About HITOHITO HEALTHCARE CLINIC

Name: HITOHITO HEALTHCARE CLINIC

Location ：1-2-6 Katsuyama-kita, Ikuno-ku, Osaka City, Osaka

　　　　　　(1 minute walk from Momoya Station on the JR Loop Line / in the shopping arcade in front of Momoya Station)

Specialty : Neurosurgery, Orthopedics, Internal Medicine

　　　　　　(All departments utilize MRI with AI technology)

Date of establishment : August 1, 2023 (Opened : September 5, 2023)

Director: Kazuhito Nakamura

Philosophy: "Hito Hito Yuwa" (people to people healing and harmony)

Entrance to Hito Hito HealthCare Clinic

Features:

The ensemble (staff) supports patients with the action guideline of "Let's try, let's enjoy, let's connect, let's praise, let's thank".

Through the concept of "Hito-Care", the clinic emphasizes not only medical care, but also the connection with local communities and multinational and multicultural communities, and implements activities to support people's fulfillment and enrichment of their lives.

The clinic actively engages in cross-cultural exchanges with local residents, such as the screening of a Nepalese movie on July 22, 2024.