eHealth clinic Shinjuku, KDDI's "Next Generation Remote Customer Service Platform" Introduction Video <Achieving more accessible online medical care through the fusion of telecommunications and medical care

eHealth clinic Shinjuku (Shinjuku-ku, Tokyo) appeared as a clinic offering online medical care in a video introducing the "Next Generation Remote Customer Service Platform" developed by KDDI Corporation. The video introduces a new style of medical treatment that utilizes communication technology to connect doctors and patients, and demonstrates the next-generation medical experience created by the fusion of communication and medicine.

Ponta Yorozu Sodansho

Creating new points of contact in the "contactless age

The "Next Generation Remote Customer Service Platform" developed by KDDI is a remote communication platform designed to provide remote customer service and guidance in stores and public facilities. Featuring high-definition video and low-latency communications, it is attracting attention as a system that enables smooth customer service from remote locations, whereas previously this was done in person.

This technology is also being applied in the medical field, where it is increasingly used as a foundation to support the reliability and comfort of online medical care by allowing patients and doctors to communicate interactively via telecommunications.

In this video, eHealth clinic Shinjuku is an advanced case study. The video shows how medical care is becoming "more accessible" through telecommunications, through consultation and consultation with a doctor over a screen from a familiar location, such as a convenience store.

Practical Efforts to Expand Access to Medical Care

eHealth clinic Shinjuku provides a wide range of medical services, including lifestyle-related diseases, ED, and male menopause, with a focus on internal medicine, nephrology, and urology. The clinic has introduced online medical services, aiming to provide medical care beyond the constraints of time and location. Our cooperation in filming this video was part of our efforts to create an environment in which everyone can access medical care.

The disparity in medical care between urban and rural areas remains large, and the physical and psychological hurdles to receiving medical care are a challenge. To address these issues, the use of high-quality remote connection technology is expected to provide patients with the experience of being able to receive medical care with peace of mind, no matter where they are located.

■Sustainable access to medical care created by medical care x telecommunications

As Japan's population continues to decline and age, the shortage of medical personnel and regional maldistribution of medical care are serious issues. Telemedicine," centered on online medical care, is one effective solution to these issues. With the development of telecommunication infrastructure, patients can receive medical services from various locations such as their homes, workplaces, and community centers. For healthcare providers, it also offers the advantage of continuous follow-up while making effective use of time.

eHealth clinic Shinjuku intends to continue to promote the integration of medical care and technology to create an environment where patients can access medical care with peace of mind, no matter where they are. This initiative with KDDI is the first step in this direction, and serves as a practical example of how telecommunications can become a new social infrastructure that supports medical care.

Reference links

KDDI "Next Generation Remote Customer Service Platform" introduction page

https://www.au.com/support/shop_service/#anc_09

Introduction video (au official YouTube channel)

https://www.youtube.com/watch?v=xl6f0Vt_6C8

Outline of the clinic

eHealth clinic Shinjuku

eHealth clinic Shinjuku has a mission to "support the health of people and families in the prime of their working lives and empower society through medical care. eHealth clinic Shinjuku is committed to providing comprehensive medical care, from prevention to treatment, under the mission of "Empowering society by supporting the health of people and families in their prime through medical care. By combining online and in-person medical services, we are pursuing a new way of medical care for the working generation, and by establishing a system that allows patients to receive medical care whenever and wherever they need it, we will support the empowerment of each and every one of them. Details of our online medical services can be found at the following URL

https://ehealthclinic.jp/first/

Clinic Name ： eHealth clinic Shinjuku

Location ： Shinjuku Dori Toyo Bldg. 3F, 2-6-4 Shinjuku, Shinjuku-ku, Tokyo

Director ： Hoichi Amano

Opening ： April 2022

Telephone number ： 03-5315-0514

Official Web site ： https://ehealthclinic.jp/

Stores (as of October 20, 2025)

Lawson Takanawa Gateway City store